Returns Policy

RETURNS

The  Ensa offers easy 30 day returns from the delivery date of your order.

Items purchased on sale, during a flash sale/promotional event or have used a promo code that discounts the order are only eligible for an exchange or store credit only. Customers who have used our Welcome 10% Off Sign Up Offer can return for a refund, store credit or exchange. 

Items marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge. 

Please ensure you read full Returns Policy before purchasing.

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

  • Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
  • Orders which have used a promo code that discounts the order (excluding our Welcome Offer) are only eligible for a store credit or exchange;
  • Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase from either our THE ENSA Manly Boutique or online store;
  • Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
  • Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
  • Gift Cards may not be returned.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 3 years from the date of issue.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. THEENSA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by THEENSA.

 

To make a return, follow the steps below:

  1. Start by sending to customercareensa@gmail.com
  2. Make sure you have your order number and email address used on the order. Then mail you request.
  3. You will then be emailed next steps with return address details for you to send your item/s back.


You will receive status updates via email once we recieve your parcel and again when it has been processed. When sending your item back, we recommend using a traceable postal service as THE ENSA is not liable for the loss of garments being returned. 

If you are unsure on the rate you should be charged when shipping back your return, please contact our Customer Care team customercareensa@gmail.com as we'll be more than happy to help point you in the right direction.

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