Shipping Information

SHIPPING INFORMATION

SHIPPING & HANDLING

On occasion The Ensa offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to the Ensa to track your shipping to most countries worldwide via USPS for all domestic and international packages.

Shipping & Handling Charges are as follows:

$3.99 flat fee for domestic, all states within France (free shipping over $40)

$9.99 flat fee for all international countries we ship to worldwide (free shipping over $60)

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited France.

Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express. We accept exchanges or refunds. 

How long will it take to ship my order?

All orders are processed within 24 business hours and shipped within 1-2 business days. Deliveries take 7-21 business days and in rare cases 30+ business days.

When will I receive tracking information:

Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.

If you do not receive your tracking number within 7 business days, please contact us at angela.momandian@gmail.com or info@theensa.com!

 

Shipping Time:

US orders usually take between 7-14 business days to be delivered from the date they are shipped.

Worldwide orders take 7-21 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.

We recommend that you keep an eye on your tracking.

*Please note in the countries below, customs may cause an additional delay in delivery.

  • New Caledonia
  • Lebanon
  • Monaco
  • Philippines
  • México
  • Honduras
  • Jersey
  • Jamaica
  • Jordan
  • Indonesia
  • Iran
  • Iraq 
  • Morocco 
  • Kuwait 
  • Costa Rica 
  • Taiwan 
  • Puerto Rico 
  • Turkey 
  • Reunion
  • Egypt 
  • Argentina 
  • Perú
  • Colombia
  • Canada
  • United States
  • Australia
  • EU zone
  • Chile

 If your have questions or haven't received your order, please contact our support team at customercare@theensa.com

 

 

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